Welcome to our FAQ section! Here, you’ll find answers to the most common questions about our services, booking process, payment options, and more. Whether you’re interested in online pujas, astrology guidance, or supporting our spiritual initiatives, we’re here to help make your journey smooth and fulfilling.
Online Puja Services
Q. What types of pujas can I book online?
We offer a wide range of online puja services (Insert link to all puja page), including Mahamritunjaya Japa, Ganapati Puja, Navagraha Shanti, Durga Samput Path, Satyanarayan Katha, and many others. Each ritual is performed according to traditional Vedic practices, helping you connect with divine blessings for specific needs such as health, prosperity, protection, and peace.
Q. How does an online puja work?
In an online puja, our experienced pandits perform the rituals on your behalf at a temple or other auspicious location. You can join the ceremony virtually through live streaming, allowing you to participate in real time and feel connected, no matter where you are. For added convenience, we also provide a recording of the puja, so you can watch or revisit it at any time. This way, you can experience the blessings and spiritual energy of the ceremony from a distance, with the option to view it again whenever you wish.
Q. Can I customize a puja according to my specific needs?
Yes, we offer personalized puja options where the rituals can be customized based on your astrological chart, life events, or spiritual goals. Please reach out to us with your requirements, and we’ll work with our pandits to create a customized experience for you.
Q. How do I book an online puja?
To book a puja, simply visit our Online Puja Services ((Insert link to all puja page)) page, select the puja you wish to perform, fill out your details in the Profile section, and complete the payment process. You can also contact us via WhatsApp for quick bookings or additional assistance.
Q. Will I receive a confirmation after booking my puja?
Yes, after completing your booking, you will receive a confirmation message with details of the puja, the date and time, video recording, and the live streaming link (if applicable). We also send reminders closer to the date of the ceremony.
Q. What should I prepare for the online puja?
No special preparation is required, but you may choose to have items like incense, flowers, or a diya (oil lamp) nearby to create a spiritual environment during the live-streamed puja. This can help you feel more connected to the ritual.
Q. Can I book a puja for a specific date?
Yes, we allow you to schedule pujas for specific dates that are important to you, such as birthdays, anniversaries, or auspicious dates. During booking, you can specify your preferred date, and we will do our best to accommodate it
Q. What if I can’t join the puja live?
If you’re unable to join the live stream, don’t worry. We can provide a recorded video of the puja, so you can view the ceremony at a convenient time and still feel connected to the blessings.
Q. Who performs the online pujas?
Our pujas are conducted by experienced, qualified pandits who are knowledgeable in Vedic traditions and trained in performing rituals accurately. Each pandit brings devotion and authenticity to every ceremony.
Q. Are online pujas as effective as in-person pujas?
Yes, the efficacy of a puja lies in the sincerity of intention and devotion. Our online pujas are performed with the same dedication and adherence to traditional practices as in-person pujas, allowing you to receive blessings regardless of distance.
Q. How can I pay for my online puja booking?
We accept secure online payments through credit card, debit card, UPI, and online banking. Payment details are provided during the booking process, and all transactions are secure and encrypted.
Q. Are refunds available if I need to cancel my puja booking?
If you need to cancel a booking, please notify us as soon as possible. Refunds are only available if the puja booking is cancelled by JyotirGamaya. Otherwise, refunds are not provided. However, we can assist in rescheduling your booking to another date or a different puja based on availability. For more details, please review our refund policy (Insert link to refund policy page) or reach out to our support team with any questions.
Booking and Payments
Q. What if my payment fails during the booking process?
If your payment fails, please try again with a different payment method or contact our support team for assistance. We can guide you through troubleshooting the issue or provide alternative payment options.
Q. Can I book multiple services at once?
Absolutely! You can add multiple services to your booking. Simply select each service and proceed to checkout. If you’re interested in custom packages or group bookings, reach out to us for a personalized experience.
Q. Is my payment information secure?
Yes, we take your security seriously. All payments are processed through encrypted channels, and we comply with industry standards to ensure your financial information remains safe and private.
Q. Can I get a discount for group bookings or special events?
Yes, for group bookings or special events, we may offer discounts or customized packages. Please contact our team with the details, and we’ll be happy to discuss options that suit your needs.
Q. What currencies do you accept for payment?
Currently, we accept payments in Indian Rupees. If you need to pay in a different currency, your bank may apply a conversion rate, so please check with them for specific details.
Astrology Consultations
Q. What types of astrology consultations do you offer?
We offer a range of personalized astrology consultations, including birth chart analysis, career guidance, relationship compatibility, health insights, and remedies for overcoming obstacles. Each session is tailored to address your specific questions and provide actionable guidance.
Q. How can I book an astrology consultation?
To book an astrology consultation, visit our Personalized Astrology Consultations page (Insert link to Personalized Astrology Consultations), select the type of session you need, and complete the booking form. You can also reach out via WhatsApp for quick bookings or to discuss your consultation needs.
Q. What information do I need to provide for a consultation?
For the most accurate analysis, we require your full name, date of birth, time of birth, and place of birth. If you’re unsure of your birth time, our astrologers can provide guidance based on an approximate time, but an accurate time provides the best insights.
Q. Are the astrology consultations conducted live?
Yes, our astrology consultations are conducted live, either through video call, phone call, or chat, based on your preference. This allows for an interactive session where you can ask questions and receive real-time guidance.
Q. Can I request a specific astrologer for my consultation?
We have a team of experienced astrologers, and we’ll do our best to accommodate requests for a specific astrologer based on their availability. Feel free to reach out to us in advance to discuss your preference.
Q. How long does an astrology consultation typically last?
The duration of a consultation can vary depending on the session type. Generally, consultations last between 30 to 60 minutes. Longer sessions can be arranged for in-depth analysis if needed.
Q. What if I need to reschedule my astrology consultation?
We understand that schedules can change. If you need to reschedule, please notify us at least 24 hours before your appointment, and we’ll be happy to accommodate you.
Q. Can astrology help with specific issues like career or health?
Yes, astrology offers insights into various life aspects, including career, health, relationships, and more. Our astrologers can recommend specific remedies or rituals to help address particular challenges or improve certain areas of life.
Q. How can I pay for my astrology consultation?
We accept online payments through secure channels on our website. Once you book a consultation, you’ll receive instructions on how to complete the payment.
Q. Are my details and consultation information kept confidential?
Absolutely. We prioritize your privacy, and all consultations are confidential. Your personal information and consultation details are handled with the utmost care and are never shared with third parties.
Dharmic Initiatives, Goshala Donations and Gau Seva
Q. What Dharmic initiatives does JyothirGamaya support?
We proudly support several Dharmic initiatives, including Gau Seva (supporting goshalas for cow care), Temple Jeernoddhar (temple renovation and maintenance), temple staff welfare, and supporting students in Vedic education. Each initiative is designed to preserve and uphold our spiritual and cultural heritage.
Q. How can I contribute to the Gau Seva initiative?
Contributions to Gau Seva can be made directly through our website’s Gau Seva page (Insert link to Gau seva page) or during the puja booking process. Your support helps goshalas care for cows by providing food, shelter, and medical care, preserving a vital part of our dharmic tradition.
Q. Can I specify which initiative my donation will go towards?
Yes, when making a donation, you can select the specific initiative you’d like to support, such as Gau Seva, temple renovations, or Vedic education. This ensures that your donation goes directly to the cause closest to your heart.
Q. How are donations used in temple renovation projects?
Donations for temple Jeernoddhar (renovation) are used to maintain, repair, and preserve ancient temples. Funds help restore temple structures, ensure safety, and preserve the sanctity of these sacred spaces for future generations.
Q. How does my donation support Vedic education?
Contributions toward Vedic education provide resources for students dedicated to studying ancient scriptures, rituals, and Vedic philosophy. Donations help cover education costs, accommodations, and study materials for students who aspire to become learned scholars.
Q. Are my donations tax-deductible?
Tax deductibility for donations varies based on local regulations and our registration status. Please reach out to our support team for information on whether your donation qualifies for tax benefits.
Q. Can I receive updates on how my donation is being used?
Yes, we’re committed to transparency. After making a donation, you can request updates on the specific initiative you supported. We regularly share progress reports, photos, and updates from our Dharmic initiatives.
Q. Is there a minimum amount required for donations?
No, there is no minimum donation amount. Every contribution, big or small, makes a difference in supporting our initiatives and preserving our cultural and spiritual heritage.
Q. How can I make a donation?
Donations can be made easily through our website. Visit our Dharmic Seva page (Insert link to Dharmic Seva) or Gau Seva page (Insert link to Gau Seva), select the initiative you wish to support, and follow the steps to complete your donation securely.
Q. Can I set up recurring donations?
Yes, we offer the option to set up recurring donations for ongoing support of our Dharmic initiatives. This option allows you to contribute on a regular basis to the cause of your choice.
Q. What forms of payment are accepted for donations?
We accept payments via credit card, debit card, UPI and online banking. All transactions are secure and encrypted for your peace of mind.
Q. Who can I contact for more information on Dharmic initiatives?
If you’d like more details about any initiative or have specific questions, please contact us through ourContact Uspage (Insert link to contact us page) or reach out via WhatsApp. Our team is here to provide more information and assist you with any inquiries.
Special Puja Gift Packages for Divine Blessings
Q. What types of special puja gift packages are available?
We offer a variety of special puja gift packages for occasions like birthdays, anniversaries, festivals, housewarmings, and ‘get well soon’ blessings. Each package includes personalized rituals and prayers designed to bring blessings and positivity to the special occasion.
Q. How do I book a puja gift package for someone else?
Booking a gift package is simple. Just visit our Special Puja Gift Packages page (Insert link to Gift Packages page), select the occasion, and provide the details of the recipient. You can also reach out via WhatsApp for quick assistance in booking a gift package.
Q. Can I customize a puja package to suit specific needs?
Yes, we offer customized puja gift packages tailored to individual needs. Whether you’d like to add specific mantras, rituals, or blessings, our team will work with you to create a personalized experience for your loved one.
Q. How will the recipient know that the puja was performed for them?
Upon completion of the puja, we can provide the recipient with photos, a video recording, or live streaming (based on availability) as proof of the ritual. Additionally, a gift pack including Prasadam will be delivered to the address provided. This thoughtful gesture helps the recipient feel connected to the blessings and spiritual significance of the ceremony.
Q. Can I book a puja gift package for a specific date?
Absolutely. We allow you to schedule pujas for specific dates to align with important events or anniversaries. You can specify the preferred date during the booking process, and we’ll make the necessary arrangements.
Q. What is included in each puja gift package?
Each package includes a personalized puja or ritual performed by experienced pandits, with offerings and prayers specifically aligned to the occasion. Additional elements, such as a special blessing or tailored prayers, prasadam, energized coin can be added as per your request.
Q. Are the gift packages suitable for all religious occasions?
Our puja packages are based on Hindu rituals and are suitable for traditional occasions. However, they can be personalized to focus on universal blessings like health, prosperity, and peace, making them appropriate for various celebrations.
Q. How can I pay for a puja gift package?
We accept secure payments through credit or debit cards, UPI and online banking. Once you’ve selected a gift package, you’ll receive detailed payment instructions during the checkout process.
Q. Can I include a personal message with the puja gift package?
Yes, you can add a personal message that we’ll share with the recipient as part of the gift package. This adds a thoughtful, personalized touch, showing them the meaning behind your special gift.
Q. Do you offer discounts on multiple gift packages?
For those looking to book multiple gift packages, please reach out to our support team to inquire about potential discounts. We’re happy to assist with larger bookings for families or groups.
Q. How long does each puja take?
The duration of each puja varies depending on the type and complexity of the ritual. Typically, a special puja may take anywhere from 1 to 3 hours, but we ensure that each ceremony is performed with full devotion and care.
Account and Support
Q. Do I need an account to book a puja or service?
Yes, an account is required to book a puja or service. This allows you to fill in the necessary details on the Profile page, including information for the puja sankalpa and an address for sending Prasadam. Having an account also gives you access to your booking history, faster checkouts, and personalized recommendations.
Q. How do I create an account on JyotirGamaya?
To create an account, click on the Login link at the top of our website, provide your mobile number. You’ll receive an OTP to verify your account and complete the setup. Make sure the profile page is filled with basic details and address to ensure a smooth and personalized experience.
Q. I forgot my password. How can I reset it?
If you’ve forgotten your password, click on the Forgot Password link on the login page. Enter your registered email address, and we’ll send you instructions to reset your password.
Q. How can I update my account information?
To update your account information, log in to your account, go to Account Settings, and make any necessary changes to your personal details, contact information, or preferences.
Q. Who do I contact if I have issues with my booking?
If you experience any issues with your booking, please reach out to our support team via theContact Uspage,WhatsApp, oremail. We’re here to assist you with any questions or problems
Q. What if I encounter a technical issue on the website?
For technical issues such as page loading problems or errors, please clear your browser cache or try using a different browser. If the problem persists, contact our support team, and we’ll help resolve it as quickly as possible
Q. Is my personal information secure?
Yes, we prioritize your privacy and take data security seriously. All personal information is stored securely and used only to provide the services you’ve requested. We never share your details with third parties without consent.
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